Housekeeping Supervisor

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious. 

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

The housekeeping department is a busy hub of activity, so you’ll never be bored with us! We have 30 individually styled bedrooms so if you’re a secret interior designer at heart our hotel is full of inspiration. We’re like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working in this area.

A Housekeeping Supervisor

• Leads the team in absence of the Housekeeping Manager.
• Attends operational meetings in absence of department management.
• Leads team briefings and staff meetings as required.
• Carries our regular staff reviews, in line with review schedule.
• Reviews, updates and writes new SOPs as required.
• Compiles and issues rotas that are in line with budgets.
• Supports the monitoring and controlling of spending within the department.
• Compiles orders for required items e.g. cleaning products and gains purchase order numbers as required before placing orders.
• Authorises invoices.
• Releases rooms to reception upon completion of checks (ensures no actions outstanding).
• Arranges engineers should the equipment break down.
• Liaises with maintenance to arrange for pre planned maintenance.
• Reviews and ensures all tasks have been completed in the daily checklists.
• Manages and records.
• Acts of Kindness for the Love & Laughter Programme.
• Shows an awareness of the current review position and scores, as well as demonstrates a clear ability to obtain reviews from guest and to actively support and encourage other team members to seek out review opportunities.
• Ensures all outdoor cushions are stored correctly and cleaned on a regular basis

• Previous experience in a similar level of establishment is preferred.
• Previous housekeeping experience is essential in either a 4 or 5 star property
• Strong teamwork and communication skills to effectively collaborate with other teams on site.
• Flexibility to work evenings, weekends, and holidays, as per the demands of the business and is adaptable to rota changes.
• Ability to work as part of a team, helping other team members to complete tasks.
• The ability to adapt to any request and deal with it in a timely and efficient manner - preferably with a smile.
• Ability to work in a busy environment and under pressure
• Ability to work under own initiative
• Excellent organisational skills
• Strong sense of need for achievement of goals and success
• High level of motivation, determination and commitment
• Happy to undertake additional or other duties or work as necessary to meet the needs of the business.
• Good health and a general level of fitness is an essential part of this role.
• Is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the case of an emergency.
• Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.

Salary: from £27,560

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being around £550 per month.

Hours: 40 per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel