Housekeeper

We’re hiring a Housekeeper to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote location accessed by water taxi from the town of Campbell River on Vancouver Island. This is a seasonal  position that works on site at the Resort in shift work rotations. Seeking a start date as soon as possible with a commitment to the end of our season in Mid-October 2025.

Working at Sonora Resort, a Relais & Chateaux property, means you are part of a team of passionate professionals focused on working together to deliver an exceptional hospitality experience. Advance your career and grow professionally under the Relais & Chateaux brand alongside a dedicated management team and dynamic seasonal staff. The Sonora lifestyle is unique and exciting, well-suited to those who are passionate about customer service, hospitality and working in an environment where every day presents new challenges and opportunities for growth.

Position Summary
The Housekeeper position is responsible for delivering 5-star cleaning service to our 88 beautiful guest rooms including turndowns and special services, resort laundry and cleaning the resort common areas. Housekeepers will be expected to work independently and within a team environment to provide clientele with an impeccable housekeeping experience.

Job Duties 

• Correctly clean all assigned guest rooms and common areas including dusting, making beds, linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning and more- all to Sonora Resort’s standards.
• Scrubbing, sweeping, vacuuming, and mopping the floors in guest rooms, public spaces, staff common areas and meeting rooms.
• Provide cleaning services during the day and turn down service during the evening.
• Update and record all cleaned rooms in close relationship with the department manager and Guest Services. 
• Fill guest requests in a timely and efficient manner. 
• Laundry services including sorting, folding and pressing a variety of linen.
• Ensure effective working relationships and clear communication is maintained with all colleagues and departments. 
• Drive small electric vehicles around the resort.
• Trustworthy with sensitive and confidential company information (company + guest).
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
• Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities. 
• Physically demanding tasks in a fast-paced environment with tight deadlines. 
• Repetitive tasks, handling heavy loads, combination of standing, walking, or sitting for extended periods of time, bending, crouching, kneeling.

• Applicant must  be legally eligible to work in Canada.
• Must be fluent in English, second language an asset.  
• First Aid certificates are an asset.  
• One (1) year of experience in housekeeping services; experience in a live-in resort environment is preferred.   
• High School Diploma required. 
• We are happy to train the right person for this job! If you do not have any cleaning experience, but you have a strong attention to detail, a willingness to learn, and you're keen to get your foot in the door in the hospitality world, you may be a great fit for this role.

Benefits:

• Competitive salary, with opportunities for overtime, and a sharing in the staff tip pool.
• Accommodation: Complimentary private lodging at Sonora Resort during our operational season. Staff are required to leave the island on their scheduled non-working days and are responsible for securing accommodation and further transportation thereafter.
• Meals: complimentary meals, snacks, and non-alcoholic beverages from our staff kitchen during operational season.
• Transportation: Complimentary water taxi transportation from Campbell River to/from the resort guaranteed for scheduled work shifts. 
• Staff amenities: Staff fitness facility, staff lounge area and hot tub access. Complimentary wifi, cable TV, mini fridge, and internet calling in each staff room.
• Opportunities to enjoy marine activities when available, as well as access to many outdoor activities including hiking trails, trout pond fishing, and Florence Lake at the resort during leisure time. Staff and Management social events are planned throughout the year.
• Spa: 25% discount on spa retail products and 30% on spa treatments
• Gift Shop: 25% discount on gift shop items
• Employee Discount Privilege: Special room rate for your immediate family members at Sonora Resort.