Guest Experience Coordinator - Twin Farms

Nestled in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive retreat reserved exclusively for adults. Just 90 minutes from Burlington, three hours from Boston, and five from New York City, our 300-acre property offers refined luxury in a pastoral setting, where thoughtful service, exquisite dining, and curated experiences come together in perfect harmony.

As one of the world’s most distinguished Forbes Five-Star resorts, we believe our people are the heart of everything we do. The essence of extraordinary hospitality lies in the passion, integrity, and attention to detail that each team member brings to their role. It is this shared commitment to excellence that continues to define the Twin Farms experience.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As a Forbes Five-Star Relais & Châteaux property, Twin Farms is dedicated to delivering unparalleled, highly personalized service to every guest. The Guest Experience Coordinator plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.

In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.

Key Responsibilities

• Greet and welcome guests upon arrival with warmth, professionalism, and grace

• Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication

• Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferences

• Respond promptly and thoughtfully to guest inquiries, requests, or concerns

• Assist with logistics such as transportation, luggage handling, and guest room readiness

• Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries

• Support the team in ensuring all guests depart with a sense of delight and lasting connection

Knowledge, Skills & Abilities

• Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail

• Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities

• Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions

• Ability to complete tasks thoroughly and independently, with reliable follow-through

• Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally

• Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction

• Familiarity with basic vehicle operation and safe driving protocols

• Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods

• Valid driver’s license with a clean driving record

• High School diploma or equivalent required

• Prior experience in luxury hospitality, concierge services, or guest-facing roles preferred

At Twin Farms, we believe that great service is both an art and a commitment to excellence. If you are passionate about hospitality, detail-oriented, and inspired by the opportunity to create unforgettable guest experiences, we would love to hear from you.

Benefits

At Twin Farms, we are proud to offer a comprehensive benefits package that supports the well-being and long-term success of our team members. Benefits include:

• Up to 4 Weeks of Paid Time Off, plus separate Paid Sick Leave

• Holiday Pay and Overtime Compensation

• Employer-Sponsored Health & Vision Insurance

• Life Insurance Coverage

• 401(k) Retirement Plan with Employer Matching

• Complimentary Daily Staff Meal prepared by our culinary team

We are committed to creating a workplace where our team feels valued, supported, and inspired to grow.

STANDARD SPECIFICATIONS

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.