Concierge/Porter - Palé Hall

Palé Hall is a luxurious destination for quiet retreat, refined comfort, and exceptional culinary indulgence. Nestled in the tranquil Dee Valley, this grand Victorian mansion is surrounded by idyllic woodland gardens that sweep down to the banks of the river, with the spectacular Snowdonia National Park just moments away.

The hotel offers eighteen individually styled bedrooms and suites, each adorned with sumptuous décor and beautifully appointed bathrooms, alongside four charming garden suites within the estate grounds.

At the heart of the Palé Hall experience is indulgent dining. Guests are invited to savour exquisite cuisine crafted from the finest seasonal ingredients, complemented by impeccable service and an elegant setting. Whether enjoying a fine dining experience in our award-winning restaurant or a more relaxed culinary moment within the estate, every meal is designed to delight and inspire.

Palé Hall is seeking an additional Concierge/Porter to strengthen our vibrant Front of House team. We are looking for someone outgoing, flexible, and confident in engaging with guests, ideally with strong local knowledge to share. 

You will become familiar with the local area and its attractions, recommending places to visit, highlighting the best walks, advising on travel routes, and suggesting activities.

Previous hotel experience is not essential; what matters most is your personality, enthusiasm, and the contribution you can make to our team. Full training will be provided.

Our Reception team are the welcoming face of Palé Hall, responsible for greeting guests, assisting with luggage, supporting check-in, valet parking, and ensuring a consistently warm and helpful presence.

The successful candidate will also demonstrate flexibility, with a willingness to support other departments as needed. As a busy and dynamic hotel, adaptability and a positive team spirit are essential.

Previous hotel front of house experience preferred but not essential.

We offer free meals on duty, onsite parking, tips, generous staff discounts at Palé Hall and at the Bryntirion Inn.  Snowdonia has stunning scenery, and is an amazing place for lovers of outdoor activities with some terrific experiences  in the area.