Hostess di Ristorante ROMA

Immerso nel cuore del Chianti Classico, Borgo San Felice Resort è un Relais & Châteaux unico nel suo genere, nato da un intero borgo medievale sapientemente restaurato. La proprietà offre agli ospiti un’esperienza autentica di dolce vita italiana, con piscina, The Botanic Spa, ristoranti gourmet e suggestivi edifici storici.

Accanto all’ospitalità, Borgo San Felice è anche tenuta vinicola di eccellenza, con una produzione riconosciuta a livello internazionale: dal Chianti Classico al Brunello di Montalcino fino ai vini di Bolgheri. L’Enoteca e le cantine interne permettono agli ospiti di scoprire il legame profondo tra territorio e viticoltura, attraverso degustazioni e percorsi dedicati.

Qui l’arte dell’accoglienza si intreccia con la cultura del vino e della gastronomia: dalla cucina stellata del Ristorante Poggio Rosso ai sapori autentici dell’Osteria Il Grigio, ogni esperienza è arricchita dai vini della tenuta e dall’atmosfera unica del borgo. Borgo San Felice non è solo un resort, ma una destinazione dove lusso, tradizione e innovazione convivono armoniosamente.

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Located in the heart of Chianti Classico, Borgo San Felice Resort is a Relais & Châteaux property set within a beautifully restored medieval village. The resort offers guests an authentic taste of the Italian dolce vita, with a swimming pool, The Botanic Spa, gourmet restaurants, and historic buildings.

Alongside hospitality, Borgo San Felice is also a renowned wine estate, producing internationally acclaimed wines such as Chianti Classico, Brunello di Montalcino, and Bolgheri. Guests can explore the cellars and Enoteca, discovering the deep connection between territory and winemaking through tastings and curated experiences.

Here, hospitality blends seamlessly with wine culture and gastronomy: from Michelin-starred dining at Ristorante Poggio Rosso to authentic Tuscan flavors at Osteria Il Grigio, every experience is enhanced by the estate’s wines and the unique atmosphere of the village. Borgo San Felice is not just a resort, but a destination where luxury, tradition, and innovation coexist harmoniously.

TASKS AND RESPONSABILITIES

• Welcome guests and  manage guests’ requests and complaints in line with our service culture
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Attend to special Guest needs and requests
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; 
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed
• Follow Standard Operating Procedures and brand identity guidelines
• Comply with all health, safety and hygiene standards and policies.
• Balance the cash register at the start and close of each shift.

• Possess a good command of English and Italian.
• Great storytelling skills.
• An excellent verbal manner and proven customer service skills.
• Good knowledge or experience in the hospitality industry.
• Good organization skills with an attention to detail.
• A team Player with flexible & positive attitude.
• Good leadership and training experience.
• Passion for the hospitality industry & F&B
• Able to work in a fast paced environment & remain calm under pressure.
• Be able to demonstrate experience in complaint handling.

Si offre:

• Contratto Stagioanale Marzo Ottobre 
• CCNL Turismo/Alberghi 
• Disponibilità full-time, 6 giorni su 7
• Vitto e alloggio in appartamento condiviso (camera doppia), utenze a carico aziendale
• Formazione interna su procedure, gestione e standard Relais & Châteaux
• Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
• Possibilità di trasferte per formazione specifica
• Accesso agevolato ai servizi dell’hotel secondo policy aziendale

         Full-time availability, 6 days out of 7

         Seasonal contract March to October CCNL Turismo

• Board and lodging in a shared apartment (double rooms), utilities covered by the company
• Internal training on procedures, management and Relais & Châteaux standards
• Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
• Possibility of travel for specific training
• Discounted access to hotel services according to company policy

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