Maintenance Manager

Relais & Chateau at Thornbury Castle are seeking a Maintenance Manager to join our hard working and professional 5* Hotel Team. You will be working in a unique and beautifully restored Castle supporting the operation in delivering essential maintenance across the hotel site.

The department aims to maintain a safe and comfortable environment with the highest standards for our guests. As Maintenance Manager you will assume responsibility for Health & Safety within the hotel. You will play a key role in keeping hotel facilities in optimum operating condition by performing planned preventive maintenance. You will work closely with your colleagues in Front Office and Housekeeping to ensure the hotel is kept in an excellent state. You will be able to work using own initiative, be motivated and have a keen eye for detail.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. 

As Maintenance Manager, you will report directly to the Hotel Manager. While this is a hands-on operational role, the successful candidate will be confident in coordinating and liaising with external contractors and third-party providers, as well as effectively leading their own team to ensure all on-site maintenance requirements are managed efficiently and to a high standard.

• Salary from £36,000, depending on experience
• Additional share of service charge and tips (paid monthly)
• Full time, permanent position 40 hours a week over 5 working days and might involve weekends if needed with occasional 'on call' shifts
• 8 hour shifts, flexible hours in line with business needs
• Manage and carry out maintenance tasks reported by hotel management and staff
• Undertake Duty Manager responsibilities
• Ensure all assigned areas, including storage spaces and workshops, are kept clean, safe, and well maintained
• Carry out general maintenance of all on-site equipment
• Respond effectively under pressure and within strict time constraints
• Undertake general building maintenance, including painting and decorating, minor carpentry repairs, and basic external works
• Communicate issues, risks, and ongoing maintenance needs to the Hotel Manager in a timely manner
• Carry out planned preventative maintenance (PPM) on a scheduled basis
• Maintain awareness of property safety procedures, including first aid and fire and emergency protocols, and ensure safe operation of all equipment
• Complete Health & Safety checks, including fire alarm testing
• Adhere strictly to all Health & Safety policies and procedures at all times
• Work effectively as part of a small team and collaborate with wider departments to support smooth operational delivery
• Undertake additional duties as reasonably requested by hotel management

As well as having previous experience in a similar role, you will hold relevant trade-based qualifications in general maintenance disciplines such as plumbing, electrical or joinery. You will be confident working independently without close supervision and demonstrate strong ability to prioritise tasks and manage workload effectively.

A proactive, can-do attitude is essential, along with adaptability and agility in responding to a range of maintenance requests and operational needs. You will be proficient in IT systems for building and maintenance controls, including app-based platforms for logging, tracking, and managing tasks.

You will ideally hold a NEBOSH qualification or be willing to work towards one. Experience in writing SOPs (Standard Operating Procedures) and undertaking risk assessments is also required. Experience working within listed buildings would be highly advantageous.

• 28 days holiday including bank holidays
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months’ probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking