Housekeeping Supervisor
Detalles de una oferta
The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.
MAIN RESPONSIBILITIES:
Guests & Quality
- Supervise and prepare the housekeeping of all resort public areas to 5*-Forbes standards
- Supervise and prepare housekeeping of resort bedrooms to a 5-star-Forbes standard
- Supervise and assist with washing and ironing of guest laundry – Forbes standard
- Communicate with guests during their stay so their expectations are exceeded.
- Supervise and Assist with Turndown service to a +1 Forbes-standard
- Quality check arrival bedrooms to ensure ready for arrival and exceed expectations.
- Report any faults, breakages, or sub-standard quality in rooms to head housekeeper.
- Supervise and assist with guest housekeeping requests
Team
- Liaise with A/HHK in co-ordinating the team for housekeeping shifts
- Performance supervises to ensure every team member is a top performer
- Performance supervises your team members on shift with you so they are working in a positive and productive friendly environment. Report development to A/HHK
- Supervise and assist with the cleaning of team bedrooms for new arrivals and team areas
- Supervise and assist with the washing of team uniforms
Productivity
- Re-stock and replenish equipment and supplies in the cupboards.
- Monitor stock and request orders to ensure the shift is efficient without running out of specific items.
- Ensure all machinery and equipment is in good working order.
- Ensure that room cleaning timed schedules for preparing arrival and stay-over rooms are supervised to meet deadlines.
- Supervise and assist with organising and distribution of laundry and linen
- Follow SOPs and make suggestions as required if efficiency and effectiveness can be improved.
Health & Safety
- Supervise the health and safety on shift, record and diagnose hazards
- Ensure complete compliance of self and team with Health & Safety regulations.
- Ensure the psychological safety of all team members so they do not fear speaking to you or any other member of the team.
Sustainability
- Proactively supervise ESG on your shift in reducing energy consumption and wastage, and create ideas for embedding the policy within your team and your department.
- Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.
EXPECTED BEHAVIOURS
- Friendly Pleasant, kind and easy to talk to.
- Aspirational Have hopes and desires to achieve your goals.
- Honest Have integrity so you can be trusted, straightforward and truthful.
- Challenging Interested in testing your ability, skills, and the way you think.
Longevity & Career Growth – rewarding commitment and supporting progression.
Service Milestones
Service recognition after 1, 5, and 10+ years
Sabbatical
After 10 years of service, you may take a 4-week, consecutive unpaidsabbatical as a temporary, voluntary leave of absence.
Mentoring & Coaching Opportunities
Access to a coaching and mentoring programme for future development on-site and with associated colleagues
Stage and off-site training experiences
Opportunity to complete a placement or stage at another property POB. LS or R&C.
Leadership Training
Opportunity to develop your leadership skills on-site via our Torridon Programme or via HIT, MI -scholarships
Individual Training Plan
A dedicated unique training plan created for you to allow you to professionally develop and grow at Torridon and for future career roles. See annual training plan for what is available.
Health & Wellbeing – supporting physical, mental and emotional wellness
Well-being and Learning Grant
Apply for £250 for you to use to develop your skills as an amazing human being. Learn a new skill, hobby, activity (non-work or work related) that will allow you to grow and personally develop and more importantly make you smile. Complete the application form and let us know what you would like to do next.
Fitness
You are eligible for 50% discount at the Local Torridon Fitness Centre. To make an enquiry and book an assessment appointment. We also have a small gym in the Torridon Team House and you have access to virtual gym classes via the Hospitality Action App.
Get in the Outdoors
Join in on a Torridon outdoor activity for free. Ask Veshengo when there are any spaces.
Employee Assistance Programme
Hospitality Action a provides 24/7 confidential support for all Torridon team members. This includes crisis help, counselling, wellbeing resources, and professional guidance for finance, health and parenting.
Digital Wellbeing Platform
Visit hospitalityaction.spectrum.life - Click New User, create an account - Use your organisational code: TORRIDON
Links to podcasts, digital gym, digital GP, goal setting and discounts and savings at major UK retailers such at Boots, M & S and Tescos.
Cycling
Team Bikes are available for you to use to cycle on the road to the shop. Not suitable for off-road cycling. Just let Torridon Outdoors know of any repairs needed. Always wear a helmet. Taking bikes is at your own discretion and safety.
Time off & Flexibility - encouraging rest, balance and recovery.
Holidays
28 Days Holiday (including bank holidays), you earn an additional 1 day after 2 years of service, additional 1 day after 5 years, and further 2 days after 10 years – making a maximum 32 days, per annum.
Compassionate & Bereavement leave
The Torridon recognises that bereavement is deeply personal and affects individuals differently. The organisation is committed to supporting team members with practical, fair and compassionate paid leave, as set out in the official policy.
Flexible Rotas
At The Torridon, we recognise that flexibility at work is essential for supporting wellbeing, maintaining a healthy work–life balance, and ensuring our team feel valued and respected. Our commitment to providing flexible rotas is grounded in fairness, operational needs, and individual circumstances. Please speak to your manager to discuss your needs.
Financial & Security – providing stability and peace of mind.
Referral Bonus
If you refer a friend, you will receive £300 after 3 months and on successful completion of probation for a team member and £700 for a senior team member (Assistant Manager and above).
Pension
Standard Pension Contributions (from start of employment)
- Employer contribution: 3%
- Employee contribution: 5%
Enhanced Pension Contributions (after 5 years of continuous service)
- Employer contribution: 4%
- Employee contribution: 6%
Long-Service Pension Contributions (after 10 years of continuous service)
- Employer contribution: 5%
- Employee contribution: 7%
Death in service
After 2 years – death in service provisions will be made to pay 3 x annual salary if you are a manager.
Tronc
You will receive a fair, transparent, tronc including service charge and tips which is distributed via our 3rd party Tronc Master. All details are available on Blink.
Emergency access to grant and funding
Our EAPprogramme can provide emergency finals assistance for help with costs for re-homing, heating, essential costs for children and crisis support.
Longevity Performance Bonus
£250 at 5 years, £500 at 10 years, £750 at 15 years, £1,000 at 20 years – paid on date of anniversary of employment.
Recognition & Rewards – celebrating performance and contribution
Top Performer Meal
Once you become a top performer you can have a meal on us, Breakfast, Lunch or Dinner inc – 1 x pre dinner drink- with a friend in the Bo. - Book with Ross and please note this may be subject to space and availability on the day.
Be our Guest
After successful completion of your probationary to Top Performer book to experience an overnight stay in a hotel bedroom enjoy breakfast and one meal including a drink.
Annual Awards
Award for a team member who clearly has demonstrated how they have embodied our values of passion, daring, driven and integrity.
Being a ‘GEM’
Recognition form your manger as a gem for showing clear signs of our values (daring, driving, passion and integrity) and behaviours (aspirational, challenging, friendly and honest).
Team events
An annual programme of team events during the year finished with a celebratory ceilidh at the end of the year.
Lifestyle & Travel perks – enhancing quality of life and enjoyment
Restaurant Discount
You can benefit from a 50% discount on all food served at the Bo & Muc and 1887 restaurants –(does not include drinks and booking is required).
Hotel Discounts
Stay at any of Pride of Britain or Luxury Scotland property in the UK at a special rate of £100.00 (PoB) / £75 (LS) bed and breakfast, per room. This must be booked by one of the Leadership Team and is subject to availability.
You can also request a friends and family stay at The Torridon, this is subject to availability and is the same as the Luxury Scotland rate - please use this form to enquire
Relais & Chateau - £100 per night inc Breakfast + 25% off food and 1 pre-dinner drink per person per stay.
We have a ‘sister’ property “The Lovat” at Fort Augustus where a complimentary stay inclusive of dinner, bed & breakfast is available to you as a member of team at The Torridon, again subject to availability and please book via the Leadership Team.
The Torridon Shop
all items for sale with a discount of 15%
Friends and Family Rate
You can request a friends and family rate limited to one stay per person per year at £75 bed and breakfast.
Workplace Support – Helping team members succeed day to day.
Subsidised meals
Meals are cooked daily by the dedicated team chefs. All meals are provided to all team members while on duty. All Team members may also opt‑in for meals when off duty, for a charge.
Uniform
Full uniform is provided for you to wear to ensure our 5* standard for all team members, replacement uniform can be requested at any time to ensure standards are maintained.
Treat Friday
Every Friday - we have an extra 'treat' at staff tea - cake, biscuit, pudding - keeping it sweet.