Front Office Manager - Full time - Cashel Palace Hotel

Role Purpose

We are seeking an experienced Front Office Manager to take the lead on delivering a best-in-class guest experience within a high-quality hotel environment.

This is a key senior operational role answering to the Director of Rooms and an excellent step-up opportunity for an ambitious Front Office professional looking to progress within a leading 5-star property.

Key Responsibilities

• Lead and develop the Front Office team including reception, concierge, night team and porters
• Deliver a consistently high standard of guest experience across all stages of the guest journey
• Act as a key driver of service excellence and guest satisfaction within the hotel
• Ensure smooth daily operations including arrivals, departures, room allocations and billing accuracy
• Work closely with the Accommodation team to ensure seamless coordination and room readiness
• Handle guest feedback and service recovery with professionalism and confidence
• Monitor and actively improve guest satisfaction scores and online reputation
• Support revenue opportunities including upselling and room optimisation
• Manage staffing levels, rotas and day-to-day performance of the team
• Provide coaching, mentoring and development for Front Office team members
• Deputise for the Director of Rooms when required

About You

This role will suit a motivated hospitality professional who is ready to step up into a more senior leadership position.

You will have:

• Experience in a Front Office Manager or Assistant Front Office Manager within a 4/5-star hotel
• A strong track record of delivering excellent guest service in a busy hotel environment
• The confidence to lead a team and manage daily operational challenges
• A calm, organised and solutions-focused approach under pressure
• Strong communication skills with both guests and colleagues
• A genuine interest in developing people and raising service standards

What We Offer

• A genuine step-up opportunity into a senior role
• The chance to take ownership of a key operational department in a high-quality hotel
• Strong support from an experienced senior leadership team
• Competitive salary and benefits package reflective of experience and responsibility

Great employee benefits as part of the overall package. 

• Sick pay
• On-site parking
• Employee discount
• Bike to work scheme
• Wellness program
• Food allowance
• Company events