Host - Twin Farms

Twin Farms is located in bucolic Barnard, Vermont, about 90 minutes from Burlington, three hours from Boston, or five from New York City. Stays are reserved for adults only and are inclusive of all meals, fine wines and spirits, as well as all activities and equipment. 

As one of the world's celebrated Five Star hotels, we recognize that people are essential to our success. Indeed, the very essence of great hospitality comes from the dedication of every member of the Twin Farms team.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Summary:  The Host should not only be responsible for the first and last impression, but also for being the primary point of contact for our guests, setting the tone for their experiences in the Main House. Warmly greeting guests, managing reservations, and ensuring the smooth flow of service. A friendly demeanor, organizational skills, and ability to multitask will contribute to the overall success. The Host should be thoroughly familiar with the property, activities of the day, weather, and other aspects of guest experiences on the property. The energy created by this role will be key.

Essential Functions include but are not limited to:

• Greeting and Seating Guests: Welcome guests with a warm smile and friendly demeanor as they arrive. Escort guests to their tables and provide them with menus as appropriate for the service period.
• Reservation Management: Manage reservations through the booking system, ensuring accurate seating arrangements and timely communication with guests.
• Communication Liaison: Function as a communication hub between guests and staff, relaying special requests or preferences to the right team members and/or departments.
• Maintaining Waitlist: Manage the waitlist during peak hours, estimating wait times accurately and keeping guests informed of their status.
• Assisting Guests: Assist guests as needed, including answering questions about the menu, offering recommendations, and addressing concerns or complaints in a prompt and professional manner.
• Coordinating with Servers: Coordinate with servers to ensure a smooth transition between seating and service, communicating any special requests or requirements from guests.
• Maintaining Cleanliness: Keep the host stand and Main House Commons clean and organized at all times, including ensuring menus are wiped down and sanitized regularly.

Knowledge, Skills and Abilities include but are not limited to:

• Must have outstanding interpersonal skills and a genuine desire to provide exceptional service to guests.
• Excellent verbal communication skills are essential for effectively interacting with guests and staff.
• Ability to stay organized in a challenging environment and handle multiple tasks simultaneously.
• Must be a collaborative team player, willing to assist colleagues in other roles as needed to ensure the overall success of the operation.
• Maintain a professional appearance and demeanor at all times, representing the company in a positive light.
• Willingness to work evenings, weekends, and holidays as required by the demands of the business.

• Professional demeanor at all times- particularly when fielding guest concerns.
• Able to react quickly to changing demands and prove resourceful in taking on challenges.
• Demonstrate an ability to simultaneously manage a diversity of tasks efficiently and effectively with minimal error.
• Able to establish, maintain, and follow through on priorities despite frequent interruptions, changes, and unexpected stresses.

Preferred Qualifications include but are not limited to:

• Prior experience in a similar role, such as host, receptionist, or customer service representative is highly preferred.
• Familiarity with reservation management systems such as OpenTable or Resy is a plus.
• Basic knowledge of food and beverage offerings is beneficial for providing recommendations to guests.

Benefits: 

• Paid time off up to 4 weeks
• Paid sick leave 
• Holiday Pay
• Paid overtime
• Paid health and vision insurance
• Life Insurance
• 401k Matching
• Daily Staff Meal
• Relocation Assistance

Required Working Conditions include but are not limited to:

• Tasks often conducted in a physical, challenging environment with ever-changing demands.
• Occasional desk work; but, in conducting dinging activity, frequent reaching, bending, and stooping with constant walking/moving around.
• Frequent travel and transporting of materials between work areas - even in inclement weather.
• Regularly pushing, lifting, and carrying of 10 to 15 pounds; occasional lifting up to 40 pounds
• Work involves leadership and collaboration with a team as well as staff from other departments.
• Shift hours vary, but may be long, include weekend and holiday attendance, and require some availability for emergencies and/or to cover staffing needs.

STANDARD SPECIFICATIONS

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.