Front Desk Host

WHO WE ARE

A member of Relais & Châteaux with Three MICHELIN Keys, Fogo Island Inn is a 29-room luxury hotel, built on principles of sustainability and respect for nature and culture. The Inn is a community asset, owned by the charity Shorefast, and 100 percent of operating surpluses are reinvested into Shorefast’s work to secure a resilient future for Fogo Island.

Our work has garnered significant international interest including a feature on 60 Minutes and in The New York Times’ 52 Places for a Changed World. The mission of Shorefast is to build, learn, and share economic development practices that catalyse the assets of local places, starting with Fogo Island.

Learn more about us: fogoislandinn.ca

THE OPPORTUNITY

As Front Desk Host, you are passionate about providing a warm welcome and exceptional service to guests from check-in to check-out. You can manage reservations, handling guest inquiries, processing payments, and coordinating with other Inn departments to ensure a seamless guest experience. You possess excellent communication skills, a friendly demeanor, and a love for hospitality.

WHAT YOU’LL DO

• Efficiently check guests in and out, ensuring a smooth and positive experience, verifying guest identification, assigning rooms, and explaining Inn amenities.
• Handle guest reservations, cancellations, and modifications, over the phone, using the property management system accurately.
• Address guest inquiries, requests, and complaints professionally, providing solutions or escalating issues to Inn Leadership when necessary.
• Handle payments, process credit card authorizations, and maintain accurate billing information for each guest.
• Provide guests with information about the Inn, local activations, dining recommendations, and arrange transportation or reservations as needed.
• Ensure all guest information and transactions are recorded accurately in the system, including room status updates, billing details, and special requests.
• Communicate with housekeeping, maintenance, and other departments to address guest needs, room readiness, and special accommodations.

• Follow hotel security protocols, verify guest identification, and assist with emergencies by communicating effectively with relevant departments.
• Assisting with guest correspondence as required by job duty allocation or as requested by the Director of Guest Service.
• Other duties as required.

QUALIFICATIONS AND EXPERIENCE

• Prior experience in guest services or hospitality, particularly in a front desk or administrative role, preferred.
• Strong verbal and written communication skills, with a professional, friendly demeanor.
• A commitment to delivering excellent guest service with a proactive and solution-oriented approach.
• Ability to manage multiple tasks, maintain accuracy, and stay organized in a fast-paced environment.
• Familiarity with property management systems and office software; willingness to learn hotel-specific systems.
• Must be available to work evenings, weekends, and holidays.

WHAT WE OFFER

• Competitive wages
• Access to an employee work-out room, to support personal well-being
• An engaged, highly supportive, and collaborative environment that encourages creativity and curiosity
• The opportunity to work in a thriving social enterprise 
• Continued learning and professional development training
• Allowances for travel to Fogo Island may be available
• Housing/accommodations assistance may be available